Hi
We have 2 HP R5000 UPS units racked. These are old and look to have never been managed. I am relatively new to the job and have tried connecting to these with a serial to USB converter. I have folowed the guide but I am still having trouble connecting to the units. The cable itself is fine and shows under COM1. It looks like it attempts to estabilish a connection as I can see the device show as "other device" through Windows. It simply states it cannot communicate with the device.
I am using WIndows 10. Flow control is turned off as per the documentation and I also have tried turning it off on putty with the same result of being unable to connect
Can anyone suggest anything that might let me connect through putty?
Regards,
Gareth